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 Call orders: Monday - Friday | 11:00 - 15:00 at 210-8945490

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DELIVERY & RETURN

DELIVERY

Delivery within Greece is free for all orders over 150 euros.

Delivery within Attica lasts 1-2 working days, while for the rest of Greece 2-3 working days.

Estimated time is indicative and may vary on islands and remote areas.

Overcoat Online Shop makes Express deliveries within the same day (by phone) (210-8945490/645 10:00-15:00) at an additional cost.

Shipments abroad are made by UPS Courier and are delivered in 2-7 working days. Estimated delivery time may vary in some countries. Deliveries to mailboxes cannot be made.

Overcoat Online Shop is not responsible for delivery delays caused by weather conditions, international customs issues or other circumstances beyond its control.

COVID-19 Update:
In this difficult period we are going through we do our best so that nothing changes in the service and management of your orders. We send your orders daily in order for them to reach you as soon as possible. Thank you for your support and understanding of any delivery delays. #staysafe

DELIVERY COSTS

Greece: Delivery to Greece takes place within 1-3 days and is free for all orders over 150Euros

For orders under 150 Euros the delivery cost is 5 Euros.

Europe: Delivery charge for Europe is made within 3-7 days and the charge is 50 Euros

Outside Europe: Delivery outside Europe is made within 5-7 days and the charge is 100 Euros

RETURNS

You have the right to return your order in whole or in part. The item(s) can be returned for refund within 14 days of the order’s delivery date. 

In case of error of our company, we fully refund the money corresponding to the value of the order and shipping costs.

In the event that there is no error on the part of our company, only the amount corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer.

In case the product has a defect, the replacement is made in consultation with the company.

Returns are accepted by arrangement only if the products are unused and in their original condition.

In case of using the product, the return is not accepted.

In particular, the returned product must not have been worn beyond testing, ironed, washed or undergone any other cleaning process or added perfume.

Also any labels that come with the product should be there, just as it was when you received it.

For clothes that are on offer/discount/clearance no refund is given. In this case (offer/discount/clearance) a change is made exclusively to the size, color, type or it is possible to credit a coupon of equal value of the respective purchase, for use within a period of one year.

Your refunds are made within 30 days of the return and receipt of the products by our company.

Your refund is made on the same payment method with which you completed the order.

In case of cash on delivery and bank deposit, you must state the account in which you want the deposit to be made.

Return proof is required for returns.

In case of invoice issuance, the return must be made with a delivery note.

Overcoat Online Shop reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online.

In the case of unauthorized or non-standard returns, the purchased items will be returned to the shipping address specified in the original order.

REFUNDS

Refunds will be processed as soon as returned items undergo meticulous quality control and are being accepted.

Refunds can only be remitted to the initial credit card, Paypal or bank account used for the order transaction.

You will be asked to provide your refund payment details.

Processing time may vary depending on the bank or credit card company.

RETURN INSTRUCTIONS

  • Before returning the product you should contact us at 210-8945490 and 210-8945645 MONDAY-FRIDAY 10-15 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • If you have previously called us or email us you pack and send the package with the product with the cooperating courier company of our company, (SPEEDEX) if it is our fault or in any way of shipping if the shipping is done by your wish
  • You will then receive an email confirming your return request and refund information. For orders outside Greece, this email will also include a UPS airline billing number to arrange your return receipt
  • In the package you will have placed the return form in which you will inform us of the problem that has arisen with the returned product or visit the address https://www.overcoat.gr/return-form, fill in the form, stating the number of your order included in the original order confirmation email and specify the specific items to be returned.

RETURN FORM

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RETURN FEES

Greece:
In case of fault of our company, returns from Greece are free using the Speedex courier account. Please call Speedex to arrange collection and request to charge the recipient: OVERCOAT, Andrea Lazaraki 20 Glyfada 210-845490 / 645.

In Other Case of return you will be charged with the shipping cost and you choose any shipping method if the shipping is done by your own wish

Rest of the World:
Please call UPS and arrange a pick-up, using the airline billing number provided, after contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 2108945490/645 daily 10-15 regarding your return. Note that the following costs will be deducted from the cost of the item purchased, which is refundable, to cover the return cost.

Europe: 100 euros
Outside Europe: 150 euros

OPENING HOURS

WINTER

Monday/Wednesday/Saturday | 09:30-16:00
Tuesday/Thursday/Friday | 09:30-21:00

SUMMER

15/5-31/07

Monday/Wednesday/Saturday | 11:00 - 15:00

Tuesday/Thursday/Friday | 11:00 - 20:00

August

AFTER APPOINTMENT

CONTACT
  • 210-8945490

  • This email address is being protected from spambots. You need JavaScript enabled to view it.

  • A. Lazaraki 20, Glyfada

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